Support for content purchased via third-party platforms
We have a partnership with various digital platforms to make our materials widely accessible; however, please note the following important information regarding support if you’ve purchased our content via platforms such as:
- eBooks.com
- Kortext
- Vitalsource
- Perusall
- Redshelf
Even though the content is published by us, we do not have access to or control over the technical systems used by these third-party platforms. This means we are unable to assist with:
- Issues opening or accessing the content
- Download errors or file corruption
- Problems with platform-specific features (e.g., highlighting, note-taking, syncing)
- Account or login issues on those platforms
- Accessing specific type of files, such as .ade, .epub
- Third-party software such as Adobe Digital Editions.
Where to Get Help.
For any technical issues related to your purchase, we advise to contact the relevant customer support team of the platform used for the purchase. Each platform has its own support channels and troubleshooting guides tailored to their systems, and you should be able to find them most likely on the ‘Contact us’ sections in each site.